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Frequently Asked Questions
Why Choose Infinity Technologies?
Infinity Technologies has served organizations for 30 years, using a collaborative and consultative approach to business technology. Its service offerings span managed IT, cybersecurity, network infrastructure, structured cabling, business communications, surveillance, access control, and audio-visual solutions, helping businesses coordinate technology needs through a single provider.
Where is Infinity Technologies located?
Infinity Technologies is headquartered in Mokena, IL, and is proud to serve Orland Park, Chicago Heights, the greater Chicago area, and Northwest Indiana, providing managed IT, cybersecurity, structured cabling, and physical security solutions.
Can business IT services and physical security systems be integrated?
Yes. Business networks can support connected security technologies such as IP surveillance cameras, network video recorders, and access control systems. Proper network design, segmentation, bandwidth planning, and access permissions help these systems operate reliably while limiting unnecessary exposure to business-critical systems.
What is included in a business cybersecurity assessment?
A cybersecurity assessment may evaluate network security, user access, endpoint protection, software updates, email security, backup practices, remote access, and existing security policies. The resulting recommendations help prioritize vulnerabilities and identify practical improvements based on the organization's technology environment and risk profile.
Can Infinity Technologies support businesses with multiple locations?
Multi-location businesses can benefit from coordinated network management, consistent cybersecurity practices, centralized technology planning, and standardized infrastructure across their facilities. The appropriate solution depends on each location's connectivity, equipment, operational requirements, and support needs.
Does Infinity Technologies offer IT support for businesses with an internal IT team?
Our co-managed IT services can supplement an existing IT department with additional technical expertise, proactive monitoring, cybersecurity support, infrastructure projects, and specialized services. This model allows organizations to retain internal IT leadership while adding resources where needed.
What should businesses look for when choosing an IT and security provider in Chicago?
Businesses should evaluate technical experience, service coverage, cybersecurity practices, response procedures, infrastructure capabilities, backup and recovery planning, and experience supporting similar environments. Organizations that need both IT management and physical security should also ask how the provider coordinates network infrastructure with surveillance and access control systems.
How can businesses prepare their IT infrastructure for outages or severe weather?
Infinity Technologies improves resilience through tested backups, disaster recovery planning, redundant connectivity where appropriate, protected network equipment, documented recovery procedures, and defined restoration priorities. We develop and document business continuity strategy that helps organizations prepare for disruptions caused by severe weather, hardware failures, cyber incidents, or power outages.